The success of any software implementation is employee adoption. Robust on-site training helps your employees get comfortable with the system and additional training resources such as documentation and videos are available to all customers free of charge.
“It’s really great to get to speak to our customers on a regular basis and get to know them and their business. It feels like talking to an old friend whenever I have to jump on a call and assist with everyday challenges. I love being able to learn about our customers unique processes and improve their experience whether it be through face-to-face, phone or email communication.
Training is essential for any successful operation, and we strive to provide the best user experience possible.”
Our in-house, dedicated Help Desk agents and Software Analysts are here to empower our users! Feel comforted knowing that someone knowledgeable who knows your specific business requirements is always there to make sure you get the help you need. Our consultants know our customers on a first name basis and provide initial and on-going analysis of your business processes to ensure you’re getting the most out of our system.
“What I love about my job is that every day is different. I enjoy helping our clients get the most out of their data and am fortunate to have a talented team that is highly knowledgeable in various technologies which allow them to assist our clients in making the best business decisions where customization and integration are concerned.
We strive to provide the most cost-effective method of implementation, providing different options factoring in cost, complexity, and value to the end-user.”
Blue Link has been amazing right from the sales team, support, training…everything. We couldn’t have asked for a better partnership with an operating system.
Our team will work with you to customize the software to accommodate any unique aspects of your business to help you become a greater competitor in your industry. We know that no two businesses are exactly alike and work with you to create a solution designed for your specific needs.
“In my 20 years with Blue Link, I’ve seen the software change over the years from a ‘simple’, ‘regular’ package to a sophisticated, complex, competitive software solution, bringing our company to another level.
I simply love my job and I can say I’m happy to come to work every day. As a developer, I like the challenge and satisfaction of designing and creating the code that will solve a problem, making our customer’s life easier or even bringing them joy. I love working on new projects and learning about new things to help me build a better software. I like to collaborate with other team members and one of my goals is to pass the knowledge earned through my long experience to them.”
As part of Blue Link’s maintenance program, all customers have access to annual software upgrades. These upgrades include new features, resolved issues, customer-suggested functionality, advanced technology, and productivity tools to make sure you are always on the latest and greatest version of the software. We work with your team to schedule these upgrades during a time that makes sense for you, and give you additional resources and training material to help you learn new features.
“Blue Link customers frequently work with our team to customize the software to add functionality unique to their business. Annual software upgrades preserve those customizations while allowing our customers to benefit from the latest features and performance improvements, giving them a competitive advantage.”